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Customer Retention

Customer Retention —
keep more of the customers you already win.

Detect at-risk customers before they churn, run automated win-back sequences for the ones who lapse, and create loyalty programs that compound. Existing customers are 5-25× cheaper to keep than acquire.

-31%
Churn rate
+47%
Reactivation rate
+22%
Customer LTV
Auto
Detection + outreach
What it does

Stop losing customers to silence.

Detect at-risk early, intervene automatically, win them back when they lapse.

Churn risk scoring

AI scores every customer for churn risk — engagement, recency, payment, NPS.

Auto interventions

At-risk customers get tailored sequences before they leave.

Win-back campaigns

Lapsed customers get personalized come-back-now offers across SMS, email, voice.

Loyalty programs

Tier-based loyalty + referral programs that compound over time.

Anniversary touches

Birthdays, signup anniversaries, milestone-based outreach — all automated.

LTV tracking

See LTV by cohort, by channel, by product — know what to invest in.

In your business

Where retention pays.

Subscription businesses

Reduce cancellations, run win-backs, raise expansion revenue.

Service businesses

Keep recurring service contracts, recall lapsed maintenance customers.

Membership / classes

Detect inactive members, intervene before cancellation.

"Our churn dropped 31% in the first quarter. Best LTV improvement we've ever made — and it runs automatically."

H
Head of Growth
Membership Brand

Keep more customers.
Without chasing them down.

Book a demo. We'll show retention automation for your customer base.