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Customer Retention

Customer Retention
keep more of the customers you already win.

Detect at-risk customers before they churn, run automated win-back sequences for the ones who lapse, and create loyalty programs that compound. Existing customers are 5-25× cheaper to keep than acquire.

-31%
Churn rate
+47%
Reactivation rate
+22%
Customer LTV
Auto
Detection + outreach
What it does

Stop losing customers to silence.

Detect at-risk early, intervene automatically, win them back when they lapse.

Churn risk scoring

AI scores every customer for churn risk — engagement, recency, payment, NPS.

Auto interventions

At-risk customers get tailored sequences before they leave.

Win-back campaigns

Lapsed customers get personalized come-back-now offers across SMS, email, voice.

Loyalty programs

Tier-based loyalty + referral programs that compound over time.

Anniversary touches

Birthdays, signup anniversaries, milestone-based outreach — all automated.

LTV tracking

See LTV by cohort, by channel, by product — know what to invest in.

In your business

Where retention pays.

Subscription businesses

Reduce cancellations, run win-backs, raise expansion revenue.

Service businesses

Keep recurring service contracts, recall lapsed maintenance customers.

Membership / classes

Detect inactive members, intervene before cancellation.

How customer retention works

Your next sale is a customer you already have.

Winning a new customer costs far more than keeping one — yet most businesses go quiet after the first sale. Launched keeps you connected with every customer automatically, brings them back for repeat business, and flags the ones slipping away before they're gone.

Stay in touch automatically

Scheduled, relevant touchpoints keep your business top-of-mind between purchases — not just when you want something — so customers remember you when they're ready again.

Win repeat business

Timely rebooking and reorder reminders plus targeted offers, powered by database reactivation, turn one-time buyers into regulars.

Catch churn before it happens

Inactivity and unhappy signals flag at-risk customers so you can step in with a win-back offer or a personal touch while there's still time.

Reward loyalty and referrals

Automated loyalty and referral campaigns turn your best customers into repeat buyers and a source of new ones — your cheapest growth there is.

Customer retention FAQ

Questions about retention.

How does it actually reduce churn?

By staying in regular contact, rewarding loyalty, and flagging inactive customers early so you can re-engage them before they drift to a competitor.

Is it fully automatic?

Yes. Touchpoints, offers and win-back campaigns run on schedules and triggers you set, so retention happens without manual effort.

Won't constant messages annoy my customers?

No — messaging is timed and relevant, not spammy. The goal is helpful, well-spaced touchpoints that customers actually welcome.

Does it use my existing customer list?

Yes. It works from your CRM and customer data, so campaigns target the right people based on their history with you.

Can I measure the impact?

Yes. Reporting shows repeat-purchase and re-engagement results, so you can see the revenue retention is bringing back.

How quickly can it go live?

Most businesses are live within a couple of weeks, with retention and loyalty campaigns built around your customer base.

What clients say

Real reviews from real clients.

Keep more customers.
Without chasing them down.

Book a demo. We'll show retention automation for your customer base.